Shipping policy

Shipping Policy

At Emmanou Hair, we prioritize the security of your order and payment. Please review the following details regarding our shipping process:

1. Order Processing and Payment Verification

• We process all orders after Shopify payment verification. Once your payment is confirmed, we begin preparing your order for shipment.
• We ensure a 2-day waiting period after receiving your order to verify everything is secure and legitimate. This helps protect both our business and your transaction from fraud.

2. Shipping Timeline

• Once your payment has been verified and the order has been processed, we will ship your products. Typically, shipments will be sent within 1-2 business days after the verification period.
• If we detect any issues with the order or payment, we reserve the right to cancel the order and issue a full refund. We ask for your understanding in these matters, as they are essential for maintaining the security of both parties.

3. Fraud Protection

• In the event that a fraudulent transaction is suspected, we reserve the right to hold, cancel, or refund the order. We may request additional information for verification purposes to protect your money and our business.
• If you experience any issues or need a refund, please reach out to us, and we will assist you as best as possible.

4. Shipping Methods and Costs

• Shipping fees and methods will be calculated at checkout based on your delivery address and preferred shipping speed.

---

If you have any questions about shipping or payment verification, please feel free to contact us at +1 (463) 202-0122

Thank you for understanding and shopping with Emmanou Hair!